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Privacy Policy

Beasley's Smokehouse Rub

Customer Care

At Beasley's Smokehouse Rub, we strive to provide exceptional customer care and ensure a positive experience for all our valued customers. This Customer Care Policy outlines our commitment to delivering high-quality products and outstanding service. If you have any questions or concerns regarding our policy or your experience with Beasley's Smokehouse Rub, please don't hesitate to contact our customer care team.

 

  1. Customer Satisfaction: a. We are dedicated to your satisfaction and aim to exceed your expectations with every purchase. b. Our products are made with the utmost care and attention to quality, ensuring a superior taste and experience. c. If you are unsatisfied with your purchase for any reason, please reach out to our customer care team, and we will work diligently to resolve the issue.

  2. Product Information and Transparency: a. We provide accurate and detailed information about our products on our website and packaging, including ingredients, nutritional information, and usage instructions. b. If you have any specific inquiries about our products, please contact our customer care team, and we will promptly provide you with the necessary information.

  3. Order and Delivery: a. We strive to process and fulfill orders in a timely manner. Orders are typically processed within three business days, excluding weekends and holidays. b. Once your order is dispatched, we will provide you with tracking information, allowing you to monitor its progress until it reaches your doorstep. c. If you encounter any issues with your order or delivery, please inform our customer care team, and we will assist you in resolving the matter promptly.

  4. Customer Care Channels: a. We offer multiple channels for you to reach our customer care team, including email, phone, and live chat. Contact information can be found on our website. b. Our customer care team is available during regular business hours to answer your questions, address concerns, and provide any necessary assistance. c. We strive to respond to customer inquiries in a timely manner, aiming to provide a response within 48 hours. Please note that response times may vary during peak periods.

  5. Feedback and Complaints: a. We highly value your feedback, which helps us improve our products and services. If you have any suggestions, comments, or compliments, please share them with our customer care team. b. In case of a complaint or concern, we take these matters seriously and will investigate promptly. We will provide you with updates on the progress and resolution of your complaint.

  6. Privacy and Data Protection: a. We respect your privacy and handle your personal information in accordance with applicable privacy laws. For more details, please refer to our Privacy Policy. b. Without your explicit consent, we will never share your personal information with third parties for marketing purposes.

  7. Continuous Improvement: a. We are committed to continually improving our customer care services. We regularly review and assess customer feedback, internal processes, and industry best practices to enhance your experience with Beasley's Smokehouse Rub.

We value your support and appreciate your choice of Beasley's Smokehouse Rub. Our commitment to exceptional customer care ensures your satisfaction is our top priority. We look forward to serving you and providing you with a delightful culinary experience.

Privacy & Safety

Effective as of June 23, 2023.

This Privacy Policy describes how Beasley's Smokehouse Rub ("Beasley's Smokehouse Rub, LLC," "we", “us”, or "our") handles personal information that we collect through our website at www.beasleyssmokehouserub.com (the “Website”), as well as through social media, our marketing activities, and other activities described in this Privacy Policy.

This Privacy Policy does not cover information that we may collect from our business contacts nor information that we may collect in an employment context, such as from our employees or job applicants.

Index

Personal information we collect

How we use your personal information

How we share your personal information

Your choices

Other sites and services

Security

International data transfer

Children

Changes to this Privacy Policy

How to contact us

 

Personal information we collect

Information you provide to us. The personal information you may provide to us through the Website or otherwise includes:

  • Contact data include your first and last name, email address, billing and mailing address, and phone number.

  • Profile data, such as the username or email address and password that you may set to establish an online account on the Website, links to your profiles on social networks, preferences, favorite items, review items, and any other information you add to your account profile.

  • Communications that we exchange with you, including when you contact us through the Website (such as through live chat, email, phone, responses to surveys or site feedback), social media, or otherwise.

  • Transactional data, such as information relating to or needed to complete your orders on or through the Website, including order numbers, transaction history, and items in your cart.

  • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.

  • User-generated content, such as questions, messages, reviews, blog posts, and other content or information that you generate, transmit, or otherwise make available on the Website and associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.

  • Payment information is needed to complete transactions, including payment card information, is collected and processed directly by our payment processors (e.g., PayPal, WIX, Apple Pay, Google Pay), as described further below. We do not store any payment card information ourselves.

  • Promotional information, including information you share when you enter a competition, promotion, or complete a survey. Please note that if you participate in sweepstakes, contests, or giveaways through the Website, we may ask you for your contact data to notify you if you win, verify your identity, and/or send you prizes. In some situations, we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstakes and contest that you enter.

  • Other data not explicitly listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:

  • Public sources, include government agencies, public records, social media platforms, and other publicly available sources.

  • Data providers, such as information services and data licensors, provide demographic information, mailing addresses, and other information.

  • Our affiliate partners, include our affiliate network provider and publishers, influencers, and promoters participating in our paid affiliate programs.

  • Marketing partners, such as joint marketing partners and event co-sponsors.


Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Website, our communications, and other online services, such as:

  • Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.

  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing the Website, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.

Cookies and similar technologies. The following technologies facilitate some of the automatic collection described above:

  • Cookies, are small text files that websites store on user devices and allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place, and “third party” cookies that our third-party business partners and service providers place.

  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.

  • Web beacons, also known as pixel tags or clear GIFs, are used to demonstrate that a webpage or email was accessed or opened or that certain content was viewed or clicked.

  • Session Replay Technologies. We use third-party services provided by Hotjar that employ software code to record users’ interactions with the Website in a manner that allows us to watch DVR-like replays of those user sessions. During those sessions, the replays include users’ clicks, mobile app touches, mouse movements, and scrolls [and keystrokes/key touches]. These replays help us diagnose usability problems and identify areas for improvement. You can learn more about Hotjar at https://www.hotjar.com/legal/privacy-policy/ and you can learn how to opt out from Hotjar’s collection at https://www.hotjar.com/policies/do-not-track/.

How we use your personal information

 

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Website and service delivery. We may use your personal information to:

  • provide, operate, and improve the Website, our services, and our business, including to fulfill any orders placed through the Website;

  • establish and maintain your user profile on the Website;

  • enable security features of the Website, such as by remembering devices from which you have previously logged in;

  • communicate with you about the Website, our products and services, and your orders, including by sending announcements, catalogs, updates, security alerts, and support and administrative messages;

  • understand your needs and interests, personalize your experience with the Website and our communications; and

  • provide support for the Website, and respond to your requests, questions, and feedback.

Research and development and business promotion. We may use your personal information for research and development purposes, including to analyze and improve the Website and our business, and for business promotion purposes. As part of these activities, we may create aggregated, de-identified, or other anonymous data from the personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Website and promote our business.

Marketing and advertising. We, our service providers, and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:

  • Direct marketing. We may send you direct marketing communications. You may opt out of our marketing communications as described in the Opt-out of Marketing section below.

  • Interest-based advertising. Our third-party advertising partners may use cookies and similar technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Website, our communications, and other online services over time and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms.

Compliance and protection. We may use your personal information to:

  • comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities;

  • protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);

  • audit our internal processes for compliance with legal and contractual requirements or our internal policies;

  • enforce the terms and conditions that govern the Website; and

  • prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

Cookies and similar technologies. In addition to the other uses included in this section, we may use the Cookies and similar technologies described above for the following purposes:

  • Technical operation. To allow the Website's technical operation, such as by remembering your selections and preferences as you navigate the Website.

  • Functionality. To enhance the performance and functionality of our Website.

  • Advertising. To help our third-party advertising partners collect information about how you use the Website and other online services over time, which they use to show you ads on other online services they believe will interest you and measure how the ads perform.

  • Analytics. To help us understand user activity on the Website, including which pages are most and least visited, how visitors move around the Website, and user interactions with our emails. For example, we use Google Analytics for this purpose. You can learn more about Google Analytics and how to prevent the use of Google Analytics relating to your use of our sites here: https://tools.google.com/dlpage/gaoptout?hl=en.

How we share your personal information

 

We may share your personal information with the following parties as otherwise described in this Privacy Policy or at the time of collection.

Service providers. Third parties that provide services on our behalf or help us operate the Website or our business (such as hosting, information technology, customer support, email delivery, marketing, consumer research, and website analytics). For example, we use Shopify to power our online store — you can read more about Shopify’s privacy practices here: https://www.wix.com/about/terms-of-use

Payment processors. Any payment card information you use to purchase on the Website is collected and processed directly by our payment processors, such as Apple Pay, PayPal, WIX and Google Pay. Each of these payment processors may use your payment data in accordance with their own privacy policies. For example, PayPal may use your payment data in accordance with its privacy policy at https://www.paypal.com/us/webapps/mpp/ua/privacy-full, Shopify may use your payment data in accordance with its privacy policy at https://www.wix.com/about/terms-of-use, Apple Pay may use your payment data in accordance with its privacy policy at www.apple.com/privacy, and Google Pay may use your payment data in accordance with its privacy policy at https://policies.google.com/privacy.

Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.

Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so. We will share the personal information needed for these other companies to provide the services you requested.

Business and marketing partners. Third parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may interest you.

Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. As we believe in good faith, law enforcement, government authorities, and private parties are necessary or appropriate for the compliance and protection purposes described above.

Business transferees. Acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of or equity interests in, Beasley's Smokehouse Rub, LLC or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Other users and the public. Your user-generated content may be visible to other users of the Website and the public. For example, other website users or the public may access your information if you provide comments, reviews, blog posts, messages, or share other content. This information can be seen, collected, and used by others, including being cached, copied, screen captured, or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information.

Your choices

 

This section describes the rights and choices available to all users.

Access or update your information. If you have registered for an account with us through the Website, you may review and update certain account information by logging into your account.

Opt out of marketing communications and text messages. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom or by contacting us. Please note that if you opt out of marketing-related emails, you may continue receiving service-related and other non-marketing emails.

If you signed up for marketing text messages from us, you might receive messages related to Beasley's Smokehouse Rub, LLC’s products and promotions. You may opt out of receiving further marketing text messages from us by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our marketing message or to (833) 59SPICE. Please note that this will only opt you out of the specific text messaging program associated with that number.

 

Advertising choices. You can limit the use of your information for interest-based advertising by:

  • Browser settings. Blocking third-party cookies in your browser settings.

  • Privacy browsers/plug-ins. Privacy browsers or ad-blocking browser plug-ins let you block tracking technologies.

 

 

 

Mobile settings. Using your mobile device settings to limit the use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You will need to apply these opt-out settings on each device from which you wish to opt out.

We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Other sites and services

The Website may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations do not endorse or represent that we are affiliated with any third party. We do not control websites, mobile applications, or online services operated by third parties and are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications, and online services you use.

Security

We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, the security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

International data transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Website is not intended for anyone under 13 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Website from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Website or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). Your use of the Website after the effective date of any revised Privacy Policy indicates your acceptance of the modified Privacy Policy.

How to contact us

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods
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